{ "id": 1609, "date": "2026-04-14T09:59:27", "date_gmt": "2026-04-14T09:59:27", "guid": { "rendered": "https:\/\/nomaritours.com\/?page_id=1609" }, "modified": "2026-04-16T12:32:13", "modified_gmt": "2026-04-16T12:32:13", "slug": "terms-and-conditions", "status": "publish", "type": "page", "link": "https:\/\/nomaritours.com\/en\/terms-and-conditions\/", "title": { "rendered": "Terms and Conditions" }, "content": { "rendered": "
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Nomari Tours \u2013 General Terms & Special Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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1) Contract & Right of Withdrawal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1.1 A binding contract arises when we confirm your booking in writing (email).<\/p>

1.2 No statutory right of withdrawal (\u00e5ngerr\u00e4tt) applies to package travel under the Distance Contracts Act; the Package Travel Act governs instead.<\/p>

1.3 The principal passenger refers to the individual in whose name the contract is established. This person is either clearly identified in the travel documents or through another clear method. The principal passenger holds liability for all payments under the contract. Only the principal passenger may initiate changes or cancellations, except in cases of serious illness that prevent them from doing so. The principal passenger is responsible for submitting accurate booking information for all travelers included in the contract to the organizer. Any refunds will be processed to the principal passenger.<\/p>

1.4 The departure and return times stated in the booking confirmation are provisional. The organizer will provide definitive departure times as soon as possible, and whenever feasible, no later than 20 days prior to departure.<\/p>

1.5 The organizer is responsible for supplying general information regarding passport and visa requirements. Typically, passports must remain valid for at least six months from the date of departure. Should the customer be unable to commence their trip due to invalid documentation, the company bears no obligation to provide compensation.<\/p>

1.6 Requests for special services made by the traveler form part of the contract only if explicitly confirmed in writing by the organizer.<\/p>

1.7 Travelers are required to review the booking confirmation and travel documents upon receipt to ensure all information, including the correct spelling of names matching the passport, is accurate. Any discrepancies should be reported without delay. The organizer reserves the right to impose a fee reflective of the actual cost involved in amending incorrect information, plus reasonable compensation for administrative work. If an error arises due to the organizer or their appointed agent, corrections will be made at no additional charge to the traveler.<\/p>

1.8 The principal traveler must promptly inform the organizer of any changes to their address, email, telephone number, or other relevant contact information necessary for communication purposes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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2) Price, Deposit & Payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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2.1 The price will be stated so that the total cost of the journey is clearly visible. This price will include all services specified in the contract, along with mandatory supplements, taxes, and charges.<\/p>

2.2 The passenger must pay the price of the journey by the deadline outlined in the contract.<\/p>

2.3 Deposit: 30% of the package price or any higher non-refundable deposits required by specific lodges, airlines, or suppliers.<\/p>

2.4 Balance: Due 60 days before departure. For bookings made within 60 days of departure, full payment is required at the time of booking.<\/p>

2.5 If payment is delayed, the booking may be cancelled and any reasonable costs already incurred will be retained or charged.<\/p>

2.6 Payments are to be made from the traveler\u2019s own account or card. Cash and cryptocurrency payments are not accepted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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3) Traveler Changes, Name Transfers & Cancellations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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3.1 The traveler may request contract modifications, subject to approval by the organizer. Such changes may result in additional charges imposed by the organizer or third parties.<\/p>

3.2 For requested alterations (including dates, rooms, and routing), an administrative fee of SEK 150 per change will be applied, in addition to any supplier costs or foreign exchange differences.<\/p>

3.3 Cancellation by Traveler (unless stricter supplier terms apply):<\/p>

  • 60 days or more before departure: Loss of deposit and any non-refundable supplier commitments.<\/li>
  • 59\u201346 days before departure: 50% of the package price.<\/li>
  • 45\u201331 days before departure: 75% of the package price.<\/li>
  • 30 days or fewer before departure: 100% of the package price.<\/li><\/ul>

    \u00a0<\/p>

    3.4 Flights: Applies to domestic flights only within East Africa. Airline conditions apply. Issued tickets are generally non-refundable and non-changeable, or only refundable in accordance with the carrier\u2019s fare rules.<\/p>

    3.5 We strongly recommend obtaining travel insurance to protect against illness or other covered circumstances.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    4) Changes Made by Us Before Departure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    4.1 Change of contractual terms: The organizer may make changes to the contract, provided that the traveler is informed of any alterations in a clear, understandable, and transparent way on a durable medium. If the change is minor, such as slight adjustments to flight schedules, the traveler is not entitled to a price reduction or compensation. In the event of significant changes to the trip, the traveler will be offered, when possible, an alternative trip or the right to terminate the contract without a cancellation fee.<\/p>

    4.2 Minor changes (for example, small shifts in flight time) do not entitle the traveler to a price reduction or compensation.<\/p>

    4.3 In cases of a significant change or a price increase exceeding 8%, the traveler may: (a) accept the change, (b) choose an equivalent alternative if available, or (c) cancel the booking for a full refund less administration costs.<\/p>

    4.4 Price revisions can occur due to changes in fuel costs, taxes\/fees, or currency exchange rates. Prices will not be increased or decreased within the final 20 days before departure. Any decrease exceeding SEK 500 per booking will be refunded, minus actual administrative costs.<\/p>

    4.5 If the package travel contract is terminated, the organizer must refund the full price of the trip without undue delay and no later than 14 days after the contract was terminated.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    5) Unavoidable & Extraordinary Circumstances (Force Majeure)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    5.1 If the performance of the trip is significantly impacted by unavoidable and extraordinary circumstances (such as war, terrorism, natural disasters, major disease outbreaks, or a UD \u201cavr\u00e5dan\u201d applicable to your travel dates or destination), either party is entitled to cancel without incurring fees. In this case, you will receive a full refund within 14 days of cancellation. No additional damages or compensation will be provided.<\/p>

    5.2 Circumstances that were publicly known at the time of booking, or that do not significantly impact your specific trip, are not eligible for these provisions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    6) Performance, Defects & Our Duty to Assist<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    6.1 If a service is defective, we will remedy it within a reasonable time unless it’s impossible or too costly. If unresolved, you may receive a price reduction and potentially damages.<\/p>

    6.2 If a substantial part of the agreed services cannot be delivered after departure, we will: \u00b7 offer equivalent or near-equivalent alternatives at no extra cost; or \u00b7 if only lower-quality options are available, provide an appropriate price reduction; \u00b7 if there are no acceptable alternatives or you refuse them, you may cancel remaining services for an equivalent repatriation at no extra charge (if transport was included).<\/p>

    6.3 Duty to assist: If you encounter difficulties, we will offer appropriate support (information on healthcare, authorities, consular help). If the issue is due to your intentional actions or negligence, we may charge reasonable actual costs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    7) Refund Mechanisms & Timing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    7.1 Customer-Initiated Cancellation:<\/strong> Refunds for amounts eligible under these terms and supplier policies, minus applicable cancellation fees and non-recoverable charges, will be processed within 14 days of receiving your cancellation notice, or sooner when feasible.<\/p>

    7.2 Company-Initiated Cancellation\/Force Majeure\/Unaccepted Significant Change:<\/strong> A full refund will be provided within 14 days.<\/p>

    7.3 Refunds will be issued to the principal traveler<\/strong> using the original method of payment whenever possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    8) Traveler Responsibilities (Passports, Health, Conduct)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    8.1 Instructions from the organizer Travelers are required to follow instructions for the trip given by the tour guide or any person appointed by the organizer. Travelers must observe the rules applicable during the trip and at the destination, and act in a way that does not disturb fellow travelers or others. In case of a material violation, the organizer may terminate the contract without compensation or refund to the traveler.<\/p>

    8.2 Passenger’s liability for damage Travelers are responsible for any damages resulting from negligence that causes harm to the organizer.<\/p>

    8.3 Passports\/visas\/permits Travelers must ensure their passports meet entry requirements (often at least 6 months validity) and obtain all necessary visas or permits.<\/p>

    8.4 Health & vaccinations Travelers are responsible for complying with health entry regulations and obtaining any required or recommended vaccinations and medications. General advice is available; medical services are not provided.<\/p>

    8.5 Insurance (recommended) Comprehensive travel insurance is recommended, covering medical care, evacuation\/repatriation, personal accidents, and cancellations.<\/p>

    8.6 Conduct Travelers are expected to comply with local laws, safety instructions, park rules, and directions from guides. Serious misconduct may result in termination of services without refund.<\/p>

    8.7 Check-in and documents Travelers should adhere to check-in times, keep all documents secure, and promptly report any errors in names or travel details.<\/p>

    8.8 Traveler’s responsibility for information Travelers are responsible for reviewing the information provided by the organizer.<\/p>

    8.9 Deviation from the arrangement If a traveler deviates from the arrangement after the trip has started, they must notify the organizer or their representative.<\/p>

    *If a traveler is uninsured or if insurance does not cover an accident, injury, delay, or illness occurring during the trip, Nomari Tours assumes no responsibility, regardless of the reason. The traveler is responsible for any risks associated with the trip.*<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    9) Liability & Limits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    9.1 No reduction in price or entitlement to damages shall apply if the defect results from your actions, those of a third party not associated with the services, or from circumstances that are unavoidable and extraordinary.<\/p>

    9.2 Except where otherwise restricted by the Package Travel Act or other mandatory legislation, the organizer’s liability for damages is limited to three times the total price of the package. This limitation does not apply in cases of personal injury or where damage has occurred as a result of intentional acts or negligence.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    10) Complaints<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    10.1 You must complain without undue delay, ideally on the spot to us\/our representative so we can correct issues.<\/p>

    10.2 If you fail to complain when you could have, any price reduction\/damages may be adjusted. Gross negligence\/bad faith by us removes this restriction.<\/p>

    10.3 Post-trip claims should reach us within 1 month after return with evidence.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    11) Personal Data (GDPR)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    We process personal data to arrange your trip (including sharing with airlines, lodges, DMCs, park authorities, insurance). Full privacy notice available on request. We minimize data, store securely, and only keep as long as needed for legal\/operational purposes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    12) Travel Guarantee<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    Nomari Tours provides security under the Travel Guarantee<\/strong> Act with Kammarkollegiet<\/strong>. This protects travelers if a package is canceled or interrupted due to the organizer\u2019s insolvency. (Under review). Application to be sent.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    13) Dispute Resolution & Governing Law<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    13.1 We aim to resolve complaints directly. If unresolved, consumers may turn to ARN \u2013 Allm\u00e4nna reklamationsn\u00e4mnden (Box 174, 101 23 Stockholm, arn.se) or the EU ODR platform. You can also bring a claim in Swedish general court; governing law is Swedish law.<\/p>

    13.2 Our registered venue for court disputes: G\u00f6teborgs tingsr\u00e4tt (unless mandatory law says otherwise).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    14) Special Nature of Safaris & Activities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    Wildlife and outdoor activities carry inherent risks. You must follow all safety instructions and acknowledge that sightings\/routes\/activities can change due to weather, conservation, or park authority decisions without constituting a defect if the overall value of the package is maintained.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>", "protected": false }, "excerpt": { "rendered": "

    Nomari Tours \u2013 General Terms & Special Conditions 1) Contract & Right of Withdrawal 1.1 A binding contract arises when we confirm your booking in writing (email). 1.2 No statutory right of withdrawal (\u00e5ngerr\u00e4tt) applies to package travel under the Distance Contracts Act; the Package Travel Act governs instead. 1.3 The principal passenger refers to […]<\/p>", "protected": false }, "author": 1, "featured_media": 0, "parent": 0, "menu_order": 0, "comment_status": "closed", "ping_status": "closed", "template": "", "meta": { "_acf_changed": false, "footnotes": "" }, "class_list": [ "post-1609", "page", "type-page", "status-publish", "hentry" ], "acf": [], "yoast_head": "\nTerms and Conditions - Nomari Tours<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nomaritours.com\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions - Nomari Tours\" \/>\n<meta property=\"og:description\" content=\"Nomari Tours \u2013 General Terms & Special Conditions 1) Contract & Right of Withdrawal 1.1 A binding contract arises when we confirm your booking in writing (email). 1.2 No statutory right of withdrawal (\u00e5ngerr\u00e4tt) applies to package travel under the Distance Contracts Act; 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